I forgot to choose a perk! Is it too late to change that?
No, not at all. Just head back to the project page and click “Manage your pledge” button (it’s right beside the amount you pledged; note that there might be a slight delay before the button appears). Then, on the page that displays next, just click “Change your pledge” and take it from there.
Last updated: April 23, 2019 05:40
Will there be other languages besides English?
City At My Feet will, at first, be English, only. However, if this crowdfunding attempt goes all gangbusters, translations into other languages will happen at a later date. Spanish and French first, then German and Italian, and then other languages (Japanese? Croatian?) further down the road. Please note that translations are NOT a part of this campaign and are not a promise, but something I intend to do if I possibly can.
Last updated: March 29, 2019 17:55
When will I get my book?
No later than April of 2020, but we’re hoping to send out rewards much sooner than that, perhaps in the fall of this year (2019).
Last updated: March 29, 2019 17:55
I missed the Kickstarter campaign. Can you notify me when City At My Feet comes out?
Please visit my website at http://www.thomasmorewriters.com as it will be first announced there along with where you can get the book. While you’re there, sign up to be notified. It’s the stress-free way!
Last updated: March 29, 2019 17:55
Current Estimated Shipping Date: December 2019
Last Updated At: 04/30/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.